Job Description
About the Opportunity
Epsilon's Program Management Team is seeking a Program Manager 2 who will
support Automotive marketing efforts for Epsilon's OEM Products. The PM2 will
primarily focus on managing relationships with engineering team members,
analysts, and Client Services team(s) with the goal of driving system
enhancements and developing marketable outputs.
Additionally, this role offers the opportunity to further develop Program
Management skills, while working with OEM Program Team in a collaborative team
environment. This role provides a motivated/fast learner that is interested in
a marketing career, with an excellent foundation in Program Management.
Essential Functions
Ensures that prioritized OEM/Product requests move through the Portfolio
Kanban
Responsible for identifying OEM/Product needs
Gathers Account/Sales/Customer feedback to enhance existing product(s)
or product line(s)
Defines Minimal Viable Product for OEM/Product requests and prioritizes
features
Develops and maintains the OEM Roadmap that reflects committed, forecasted
& backlogged Initiatives
Work with Clients/3rd party vendors as needed to gather requirements &
facilitate project needs
Creates & manages OEM program Lean Business Cases from inception through
approval
Create & manage OEM program Initiatives from inception (Initiative &
Feature creation and User Story review) through implementation
(deployment & release)
Attend Client Services/Client meetings as needed to support program
Attend Program/Product Management strategy & collaboration meetings
Identifies, evaluates, and recommends marketing opportunities consistent
with product line objectives
Assist in prioritization of initiatives at the OEM program and overall
project levels
Maintains current status of customer requirements for existing and future
products
Ensure accuracy of OEM program backlog & parking lot information
Review program documentation, such as master data, coupon library, work
items, test data, etc.
Communicates customer feedback to engineering to enhance existing
program(s) or product line(s)
Collects and tracks data
Assist Program/Product Support with Dealer/Client Services/Program
Headquarters issue resolution
Assist Client Services with OEM program collateral materials, such as
enrollment forms, user guides, etc.
Attend Program/Product training; resource for Level 1 team members
Supports day to day operations of OEM in coordination with Dealer Services
and Production Support
Knowledge & Skills
Knowledgeable on functionality &/or enhancements of products & services to
improve retention/dealer satisfaction
Able to apply concepts for feasibility and data availability
Able to analyze reports for analysis and Ad Hoc requests
Ability to function in both a self-motivated and team environment
Ability to prioritize work, and shift priorities as needed to meet
aggressive deadlines and milestones
Ability to support small fast-moving projects as well as large multi-team
dependent projects
Able to support larger projects underway
Excellent communication (written and verbal), interpersonal,
organization, leadership and customer service skills are required
Basic marketing industry knowledge
Technical Requirements
Experience working with Microsoft products, such as Teams, Excel,
SharePoint and PowerPoint.
Experience working with Team Foundation Server (TFS) & Confluence a
plus.
Preferred Qualifications
Understanding of Scrum/Agile methodologies
Experience
Requires 2yrs of related experience
Education
Associate or Bachelor's degree preferred
Additional Information
When you're one of us, you get to run with the best. For decades, we've
been helping marketers from the world's top brands personalize experiences for
millions of people with our cutting-edge technology, solutions and services.
Epsilon's best-in-class identity gives brands a clear, privacy-safe view of
their customers, which they can use across our suite of digital media,
messaging and loyalty solutions. We process 400+ billion consumer actions each
day and hold many patents of proprietary technology, including real-time
modeling languages and consumer privacy advancements. Thanks to the work of
every employee, Epsilon has been consistently recognized as industry-leading
by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe,
Epsilon is a global company with more than 8,000 employees around the world.
Check out a few of these resources to learn more about what makes Epsilon so
EPIC:
Culture: https: // www. epsilon.com/us/about-us/our-culture-epsilon
DE&I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
CSR: https: // www. epsilon.com/us/about-us/corporate-social-responsibility
Life at Epsilon: https: // www. epsilon.com/us/about-us/epic-blog
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the
world, and we believe in rewarding them accordingly. If you work here, expect
competitive pay, comprehensive health coverage, and endless opportunities to
advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to
discriminate against any applicant or employee based on actual or perceived
race, age, sex or gender (including pregnancy), marital status, national
origin, ancestry, citizenship status, mental or physical disability, religion,
creed, color, sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any other
characteristic protected by applicable federal, state or local law. Epsilon
also prohibits harassment of applicants and employees based on any of these
protected categories.
Epsilon will provide accommodations to applicants needing accommodations to
complete the application process.
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