About the role:
The Operational Excellence (OpX) Manager role is positioned to work alongside the Director, and in lockstep with all order-to-cash related cross- functional teams to create, deliver, train and maintain a seamless and efficient process from pre-sales campaign lead generation to final campaign activation and billing.
The OpX Manager will have various responsibilities in the areas of:
The OpX Manager will work closely with leads from:
Client Solutions Management / Account Management
Delivery Ad Operations
The OpX Manager will be directly responsible for:
This role will require strong communications skills, organization, and attention to detail. It's important that the individual in this role understands its crucial impact on the organization, from big projects to small tasks.
Accountability
This position will report into the Associate Director, Operational Excellence, who reports up through the SVP of Business Transformation & Onboarding, with regular interaction from all other cross-functional leaders. Performance will be evaluated through successful performance of duties and responsibilities, ability to multitask in a fast-moving culture, organizational skills, and enabling the cross-functional teams to operate with more efficiency and higher output. A critical outcome will also focus on the role's ability to action tasks quickly and with efficiency to move the new deal pipeline forward. The role will require regular interaction with cross-functional teams, known and unknown across Epsilon and at times, executive leadership.
Overall, the role will require strong communications skills, organization, and attention to detail. It's important that the individual in this role understands its crucial impact to the organization, from big projects to small tasks. This role will often interact with executive leadership and the candidate should be excited about growth opportunities, stretch assignments and new areas of exposure across the organization. Finally, it's critical that the candidate takes an interest in educating themselves on the everchanging landscape of the Retail Media industry, positioning themselves as a go-to resource and knowledge base of internal best practices and external efficiencies that will help the client grow.
Strengths
With a focus on strategy and support with operational processes, this role will require:
Strong organization skills – proving the ability to prioritize to ensure deadlines are met
Ability to problem solve focused on being solution oriented
Work Experience
About Epsilon
Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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