Is conversational commerce really the future?

February 29, 2024

Having a website makes this easy, and using automated bots for your customer service makes it even easier. So, it’s clear that people nowadays don’t want to work, work, work. It might be because small businesses have humans doing their customer service, since they (usually) don’t have enough money for conversational commerce tools. But judging by people’s unwavering support for small businesses, it doesn’t seem to matter as much if you can’t. For example, by using AI in the background to help your customer service employees quickly find information.

The source of this news is from Yoast