Google Ads customer service has plummeted to an unacceptable all-time low, according to search marketers. However, when it comes to his Google Ads rep, the biggest issue he’s been struggling with is the persistent unwanted calls urging him to adopt more automated features. But Google Ads liaison officer Ginny Marvin said this is not the case, explaining that Google Ads is aware of the ongoing negative feedback from advertisers and hinted that improvements are on the horizon, with AI set to lead the way. So what can marketers do when they are unsatisfied with the customer service delivered by their Google rep? The constant phone calls from Google reps trying to force automated solutions onto his clients has been shocking, he said.