But with the right processes in place, you can smooth client transitions and maintain positive relationships no matter the outcome. Managing client transitions seamlesslyAs a search agency, you are always trying to win new business. While professional services is a larger category than search agency work, turnover is likewise inevitable. In my agency, we’ve streamlined onboarding and offboarding into key practices that enhance the client experience, expedite workflow, and boost overall NPS, even in client departures. Dig deeper: 6 tips to build PPC client relationshipsGet the daily newsletter search marketers rely on.