Customer relationship management (CRM) tools have become indispensable for managing and nurturing customer relationships. We divided this CRM tools list into a handful of specific categories for business size, AI integration, and more. Some CRM tools include features like email marketing or social media integration, helping you manage CRM on more than one front. From marketing agencies to manufacturing corporations, larger businesses need comprehensive CRM tools to manage the many facets of customer relationships and marketing. Ideal for SMBs, the platform combines CRM features with powerful project management tools, enabling teams to stay organized, improve communication, and streamline workflows.