Job Description
The Training & Communications Specialist will consult with client leaders
and business partners to identify critical accessibility learning gaps and
recommend the best learning solution to support business unit objectives and
enterprise-wide initiatives aligned with client's learning model and
enterprise accessibility strategy.
Primary Purpose:
Collaborate enterprise-wide with operational and learning community
partners including Talent Development and HR Business Partner teams to
understand organizational / department learning needs and support the
development of strategy-focused immersive learning plans.
Partner with talent development, the enterprise learning community and
subject matter experts to curate, validate, and develop content and
learning resources, tools, and self-directed content to support enterprise
strategy and goals.
Measure effectiveness of learning solutions and programs.
Serve as learning subject matter expert to provide advanced knowledge of
design programs, principles, development standards, techniques, and
methodologies and apply each, ensuring a positive learner/customer
experience and alignment with client's overall strategy and culture.
Responsibilities:
Manage awareness content creation/calendar and cross-channel distribution.
Write and edit awareness and training content.
Create presentations for live training events.
Maintain a uniform editorial style to support the client brand and guiding
principles.
Develop cohesive communication strategies for company-wide initiatives;
produce effective and timely deliverables.
Coordinate, plan and manage onsite training and awareness events at client
locations.
Ensure posts and other digital content and trainings are accessible.
Consult and collaborate with accessibility program leaders to identify
learning needs, gaps and updates or enhancements to existing plans.
Conduct needs analysis on strategic requests and recommend the best
learning solutions to support business objectives in alignment with client
strategy.
Design and use quantitative and qualitative methods and metrics to
measure, evaluate and analyze the effectiveness of training programs
and/or immersive learning plans to ensure objectives are achieved.
Oversee the development of reference materials, support tools and leader
resources that reinforce strategic learning.
Serve as a lead liaison between different internal teams (when
appropriate)
Remain current with industry learning best practices and technical,
product and program enhancements.
Participate in or manage multiple large-scale and/or cross-
divisional/departmental projects and programs.
Partner with L&TD's Vendor Partnership team to identify opportunities to
source shared vendor relationships, platforms or content.
Conduct needs analysis on strategic requests; identify learning gaps and
recommend the best learning solutions to support business objectives in
alignment with client strategy.
Perform other duties as assigned.
Qualifications and Education Requirements:
Bachelor's Degree in Education, Instructional Technology, Human Resources,
business, communication, behavioral sciences, Program Management or
related field or the equivalent combination of training, education and
experience.
Interest in learning accessibility barriers and how people with
disabilities experience digital content, accepted patterns as well as the
tools and techniques to identify accessibility issues
Awareness of accessibility standards and policies (e.g., WCAG 2.0 (A &
AA), ARIA, ADA, Section 508, 21st Century Video and Communications Act,
etc.)
Awareness of assistive technology (e.g., screen readers, magnifiers,
alternative input, etc.)
Expertise in one or more of the following: communications, program
management and evaluation, learning science, communications, instructional
design, organizational development and/or extensive experience designing,
developing, and implementing training.
Demonstrated ability to think strategically, adapt quickly and exhibit
effective communication skills to all levels of leadership.
Willingness to learn, use a growth mindset and combine theoretical
knowledge with practical, hands-on application.
Demonstrated advanced organizational, planning, and project management
skills and knowledge.
Demonstrated skill in effectively building relationships with and
influencing team members, management, vendors, and a diverse group of
stakeholders.
Knowledge of measuring ROI on learning solutions.
Extensive experience in classroom instruction and/or facilitation for
individuals or groups
Extensive experience in working and participating in cross-functional,
multi-dimensional teams and projects.
Expert knowledge of instructional theories, educational psychology,
educational theory, tools, and resources.
Advanced research, analytical, and problem-solving skills
Expert skill communicating with all levels within an organization.
Expert skill in building strategic and execution-focused plans and
alliances with partner leadership.
Advanced skill interacting tactfully and effectively in difficult
situations.
Expert skill to successfully influence, lead and/or guide others towards
goals.
Advanced verbal and written communication skills to include speaking
and/or presenting in front of groups in a professional setting.
Desired Qualifications and Education Requirements:
Master's Degree in, Education, Instructional Technology, Human Resources,
business, communication, behavioral sciences, or related field or the
equivalent combination of training, education, and experience
Significant experience in multi-media training
Experience in communications
Experience in conducting needs assessment and analysis for large scale
learning solutions.
Advanced knowledge of banking/financial industry standards and practices
Professional certifications including: International Association of
Accessibility Professionals Certified Professional in Accessibility Core
Competencies (CPACC), project management (e.g. PMP), agile,
evaluation, instructional design, change management, talent development,
and / or learning professional
Additional Information
About Epsilon
Epsilon is a global advertising and marketing technology company positioned at
the center of Publicis Groupe. Epsilon accelerates clients' ability to harness
the power of their first-party data to activate campaigns across channels and
devices, with an unparalleled ability to prove outcomes. The company's
industry-leading technology connects advertisers with consumers to drive
performance while respecting and protecting consumer privacy. Epsilon's
people-based identity graph allows brands, agencies and publishers to reach
real people, not cookies or devices, across the open web. For more
information, visit epsilon.com.
When you're one of us, you get to run with the best. For decades, we've
been helping marketers from the world's top brands personalize experiences for
millions of people with our cutting-edge technology, solutions and services.
Epsilon's best-in-class identity gives brands a clear, privacy-safe view of
their customers, which they can use across our suite of digital media,
messaging and loyalty solutions. We process 400+ billion consumer actions each
day and hold many patents of proprietary technology, including real-time
modeling languages and consumer privacy advancements. Thanks to the work of
every employee, Epsilon has been consistently recognized as industry-leading
by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe,
Epsilon is a global company with more than 8,000 employees around the world.
Check out a few of these resources to learn more about what makes Epsilon so
EPIC:
Our Culture : https: // www. epsilon.com/us/about-us/our-culture-epsilon
Life at Epsilon : https: // www. epsilon.com/us/about-us/epic-blog
DE &I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
CSR : https: // www. epsilon.com/us/about-us/corporate-social-
responsibility
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the
world, and we believe in rewarding them accordingly. If you work here, expect
competitive pay, comprehensive health coverage, and endless opportunities to
advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to
discriminate against any applicant or employee based on actual or perceived
race, age, sex or gender (including pregnancy), marital status, national
origin, ancestry, citizenship status, mental or physical disability, religion,
creed, color, sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any other
characteristic protected by applicable federal, state or local law. Epsilon
also prohibits harassment of applicants and employees based on any of these
protected categories. Epsilon will provide accommodations to applicants
needing accommodations to complete the application process.
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