Training & Communications Specialist (Hybrid)

December 21, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Job Description

The Training & Communications Specialist will consult with client leaders and business partners to identify critical accessibility learning gaps and recommend the best learning solution to support business unit objectives and enterprise-wide initiatives aligned with client's learning model and enterprise accessibility strategy.

Primary Purpose:

  • Collaborate enterprise-wide with operational and learning community partners including Talent Development and HR Business Partner teams to understand organizational / department learning needs and support the development of strategy-focused immersive learning plans.
  • Partner with talent development, the enterprise learning community and subject matter experts to curate, validate, and develop content and learning resources, tools, and self-directed content to support enterprise strategy and goals.
  • Measure effectiveness of learning solutions and programs.
  • Serve as learning subject matter expert to provide advanced knowledge of design programs, principles, development standards, techniques, and methodologies and apply each, ensuring a positive learner/customer experience and alignment with client's overall strategy and culture.
  • Responsibilities:

  • Manage awareness content creation/calendar and cross-channel distribution.
  • Write and edit awareness and training content.
  • Create presentations for live training events.
  • Maintain a uniform editorial style to support the client brand and guiding principles.
  • Develop cohesive communication strategies for company-wide initiatives; produce effective and timely deliverables.
  • Coordinate, plan and manage onsite training and awareness events at client locations.
  • Ensure posts and other digital content and trainings are accessible.
  • Consult and collaborate with accessibility program leaders to identify learning needs, gaps and updates or enhancements to existing plans. Conduct needs analysis on strategic requests and recommend the best learning solutions to support business objectives in alignment with client strategy.
  • Design and use quantitative and qualitative methods and metrics to measure, evaluate and analyze the effectiveness of training programs and/or immersive learning plans to ensure objectives are achieved.
  • Oversee the development of reference materials, support tools and leader resources that reinforce strategic learning.
  • Serve as a lead liaison between different internal teams (when appropriate)
  • Remain current with industry learning best practices and technical, product and program enhancements.
  • Participate in or manage multiple large-scale and/or cross- divisional/departmental projects and programs.
  • Partner with L&TD's Vendor Partnership team to identify opportunities to source shared vendor relationships, platforms or content.
  • Conduct needs analysis on strategic requests; identify learning gaps and recommend the best learning solutions to support business objectives in alignment with client strategy.
  • Perform other duties as assigned.
  • Qualifications and Education Requirements:

  • Bachelor's Degree in Education, Instructional Technology, Human Resources, business, communication, behavioral sciences, Program Management or related field or the equivalent combination of training, education and experience.
  • Interest in learning accessibility barriers and how people with disabilities experience digital content, accepted patterns as well as the tools and techniques to identify accessibility issues
  • Awareness of accessibility standards and policies (e.g., WCAG 2.0 (A & AA), ARIA, ADA, Section 508, 21st Century Video and Communications Act, etc.)
  • Awareness of assistive technology (e.g., screen readers, magnifiers, alternative input, etc.)
  • Expertise in one or more of the following: communications, program management and evaluation, learning science, communications, instructional design, organizational development and/or extensive experience designing, developing, and implementing training.
  • Demonstrated ability to think strategically, adapt quickly and exhibit effective communication skills to all levels of leadership.
  • Willingness to learn, use a growth mindset and combine theoretical knowledge with practical, hands-on application.
  • Demonstrated advanced organizational, planning, and project management skills and knowledge.
  • Demonstrated skill in effectively building relationships with and influencing team members, management, vendors, and a diverse group of stakeholders.
  • Knowledge of measuring ROI on learning solutions.
  • Extensive experience in classroom instruction and/or facilitation for individuals or groups
  • Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects.
  • Expert knowledge of instructional theories, educational psychology, educational theory, tools, and resources.
  • Advanced research, analytical, and problem-solving skills
  • Expert skill communicating with all levels within an organization.
  • Expert skill in building strategic and execution-focused plans and alliances with partner leadership.
  • Advanced skill interacting tactfully and effectively in difficult situations.
  • Expert skill to successfully influence, lead and/or guide others towards goals.
  • Advanced verbal and written communication skills to include speaking and/or presenting in front of groups in a professional setting.
  • Desired Qualifications and Education Requirements:

  • Master's Degree in, Education, Instructional Technology, Human Resources, business, communication, behavioral sciences, or related field or the equivalent combination of training, education, and experience
  • Significant experience in multi-media training
  • Experience in communications
  • Experience in conducting needs assessment and analysis for large scale learning solutions.
  • Advanced knowledge of banking/financial industry standards and practices
  • Professional certifications including: International Association of Accessibility Professionals Certified Professional in Accessibility Core Competencies (CPACC), project management (e.g. PMP), agile, evaluation, instructional design, change management, talent development, and / or learning professional
  • Additional Information

    About Epsilon

    Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit

    When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

  • Our Culture : https: // www.
  • Life at Epsilon : https: // www.
  • DE &I: https: // www.
  • CSR : https: // www. responsibility
  • Great People Deserve Great Benefits

    We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

    Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.



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