Job Description
We are seeking a highly qualified Sr. Director of DevOps who will be
responsible for providing management, direction, staff development and support
for the Epsilon Automotive DevOps, Test Automation and Production Support
teams. This person will be responsible for interfacing with internal clients,
resolving incidents and acting on service requests. The Sr. Director of DevOps
establishes service standards, policies and processes and monitors service
levels to continuously improve the quality, responsiveness, and results
produced by the Automotive Engineering Teams.
Essential Functions
Directs the activities of shared teams in the areas of DevOps, Test
Automation and Production Support
Interacts with engineering teams as well as business and account teams
Promote an engaging and positive client experience with our Epsilon Auto
services and with our support teams
Recommend, design, document and enhance policy, processes and standards
for DevOps and Support services
Measure, monitor, enhance and report on service level agreements and
performance for incidents and service requests
Ensure quality troubleshooting and resolution of functional and technical
incidents involving the full spectrum of Epsilon Auto services
Engage and collaborate with leadership and other Epsilon Automotive teams
to resolve incidents and deliver on service requests
Maintain and enhance an automated workflow for incident management,
service delivery, performance metrics, and reporting using ServiceNow.
Coordinate release environment testing for product releases into the
Production environments
Organize cross-functional teams to methodically promote and test product
releases into the Production environments.
Design and create support plans for new functional releases to ensure
support team is prepared
Establish and manage team schedules for 24x7 phone support - on call and
after hours
Mentor and develop DevOps and Production Support team
Collaborate in a highly organized, delivery-focused Agile environment
Perform other duties related to DevOps, automation and production support
as needed
Select, develop, and evaluate personnel ensuring efficient operation of
the function
Manage career paths by coaching and mentoring direct and indirect reports
Hold associates accountable for their work by setting expectations,
achieving commitments, providing feedback, and evaluating effectiveness
Provide technical leadership in the organization
Manage staff (including direct, indirect, and matrixed) and project
timelines
Escalate critical issues to senior leadership appropriately
Knowledge & Skills
Able to apply innovative approaches to solving technical issues
Excellent knowledge of software development, quality assurance, code
analysis, performance monitoring, automation, and support activities
Excellent working knowledge of DevOps and Production Support functions
Able to lead team without direct supervision
Able to solve complex problems and issues
Able to recognize and manage new business opportunities
Able to interact with customers, coach analysts and developers, and
influence peers and management
Able to learn quickly and rapidly establish expertise with the company
standard and client- specific solutions
Ideal candidate should possess a working knowledge of Informatica, Oracle
database, SQL server database and Linux shell scripts
At least five years of direct work experience leading or managing a DevOps
or production support services team
Experience using support ticketing systems is required. Experience with
ServiceNow is a plus.
Experience using Application Lifecycle Management tools is required.
Experience with TFS or Azure DevOps is a plus.
Candidate should have experience with test automation frameworks
Experience using performance monitoring tools desired; New Relic
experience is a plus.
Ability to work under pressure; strong management and organizational
skills; good judgment and decision making
Excellent analysis and problem-solving skills
Ability to communicate in a clear, positive, service minded manner with a
variety of customers, Product managers, and other Epsilon Auto personnel
is required
Ability to establish positive, effective working relationships at all
levels
Self-starter, takes ownership and accountability for assigned work
Able to identify and manage key risks and issues
Candidate should be articulate, outgoing, and have a dedication to detail
and documentation
Able to work during our Production environment maintenance hours outside
of normal business hours
Successful candidate must be self-motivated, entrepreneurial, organized,
and passionate about growing a business in a team environment and with a
proven ability to drive improvement efforts.
Experience
Minimum of 8 years' experience in a related field.
Significant leadership experience required.
Education
Associates or Bachelor's degree preferred.
Salary Range: $200K - $250K Annually
Additional Information
When you're one of us, you get to run with the best. For decades, we've
been helping marketers from the world's top brands personalize experiences for
millions of people with our cutting-edge technology, solutions and services.
Epsilon's best-in-class identity gives brands a clear, privacy-safe view of
their customers, which they can use across our suite of digital media,
messaging and loyalty solutions. We process 400+ billion consumer actions each
day and hold many patents of proprietary technology, including real-time
modeling languages and consumer privacy advancements. Thanks to the work of
every employee, Epsilon has been consistently recognized as industry-leading
by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe,
Epsilon is a global company with more than 8,000 employees around the world.
Check out a few of these resources to learn more about what makes Epsilon so
EPIC:
Culture: https: // www. epsilon.com/us/about-us/our-culture-epsilon
DE&I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
CSR: https: // www. epsilon.com/us/about-us/corporate-social-responsibility
Life at Epsilon: https: // www. epsilon.com/us/about-us/epic-blog
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the
world, and we believe in rewarding them accordingly. If you work here, expect
competitive pay, comprehensive health coverage, and endless opportunities to
advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to
discriminate against any applicant or employee based on actual or perceived
race, age, sex or gender (including pregnancy), marital status, national
origin, ancestry, citizenship status, mental or physical disability, religion,
creed, color, sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any other
characteristic protected by applicable federal, state or local law. Epsilon
also prohibits harassment of applicants and employees based on any of these
protected categories.
Epsilon will provide accommodations to applicants needing accommodations to
complete the application process.
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