Senior Director of DevOps

March 16, 2023
Offerd Salary:$200K - $250
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Job Description

We are seeking a highly qualified Sr. Director of DevOps who will be responsible for providing management, direction, staff development and support for the Epsilon Automotive DevOps, Test Automation and Production Support teams. This person will be responsible for interfacing with internal clients, resolving incidents and acting on service requests. The Sr. Director of DevOps establishes service standards, policies and processes and monitors service levels to continuously improve the quality, responsiveness, and results produced by the Automotive Engineering Teams.

Essential Functions

  • Directs the activities of shared teams in the areas of DevOps, Test Automation and Production Support
  • Interacts with engineering teams as well as business and account teams
  • Promote an engaging and positive client experience with our Epsilon Auto services and with our support teams
  • Recommend, design, document and enhance policy, processes and standards for DevOps and Support services
  • Measure, monitor, enhance and report on service level agreements and performance for incidents and service requests
  • Ensure quality troubleshooting and resolution of functional and technical incidents involving the full spectrum of Epsilon Auto services
  • Engage and collaborate with leadership and other Epsilon Automotive teams to resolve incidents and deliver on service requests
  • Maintain and enhance an automated workflow for incident management, service delivery, performance metrics, and reporting using ServiceNow.
  • Coordinate release environment testing for product releases into the Production environments
  • Organize cross-functional teams to methodically promote and test product releases into the Production environments.
  • Design and create support plans for new functional releases to ensure support team is prepared
  • Establish and manage team schedules for 24x7 phone support - on call and after hours
  • Mentor and develop DevOps and Production Support team
  • Collaborate in a highly organized, delivery-focused Agile environment
  • Perform other duties related to DevOps, automation and production support as needed
  • Select, develop, and evaluate personnel ensuring efficient operation of the function
  • Manage career paths by coaching and mentoring direct and indirect reports
  • Hold associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness
  • Provide technical leadership in the organization
  • Manage staff (including direct, indirect, and matrixed) and project timelines
  • Escalate critical issues to senior leadership appropriately
  • Knowledge & Skills

  • Able to apply innovative approaches to solving technical issues
  • Excellent knowledge of software development, quality assurance, code analysis, performance monitoring, automation, and support activities
  • Excellent working knowledge of DevOps and Production Support functions
  • Able to lead team without direct supervision
  • Able to solve complex problems and issues
  • Able to recognize and manage new business opportunities
  • Able to interact with customers, coach analysts and developers, and influence peers and management
  • Able to learn quickly and rapidly establish expertise with the company standard and client- specific solutions
  • Ideal candidate should possess a working knowledge of Informatica, Oracle database, SQL server database and Linux shell scripts
  • At least five years of direct work experience leading or managing a DevOps or production support services team
  • Experience using support ticketing systems is required. Experience with ServiceNow is a plus.
  • Experience using Application Lifecycle Management tools is required. Experience with TFS or Azure DevOps is a plus.
  • Candidate should have experience with test automation frameworks
  • Experience using performance monitoring tools desired; New Relic experience is a plus.
  • Ability to work under pressure; strong management and organizational skills; good judgment and decision making
  • Excellent analysis and problem-solving skills
  • Ability to communicate in a clear, positive, service minded manner with a variety of customers, Product managers, and other Epsilon Auto personnel is required
  • Ability to establish positive, effective working relationships at all levels
  • Self-starter, takes ownership and accountability for assigned work
  • Able to identify and manage key risks and issues
  • Candidate should be articulate, outgoing, and have a dedication to detail and documentation
  • Able to work during our Production environment maintenance hours outside of normal business hours
  • Successful candidate must be self-motivated, entrepreneurial, organized, and passionate about growing a business in a team environment and with a proven ability to drive improvement efforts.
  • Experience

  • Minimum of 8 years' experience in a related field.
  • Significant leadership experience required.
  • Education

  • Associates or Bachelor's degree preferred.
  • Salary Range: $200K - $250K Annually

    Additional Information

    When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

  • Culture: https: // www.
  • DE&I: https: // www.
  • CSR: https: // www.
  • Life at Epsilon: https: // www.
  • Great People Deserve Great Benefits

    We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

    Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

    Epsilon will provide accommodations to applicants needing accommodations to complete the application process.



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