Senior Director, Account Management & Business Development

June 24, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Job Description

The Senior Director (SD) is responsible for achieving the company's strategic and financial objectives in the Business to Business, and Business to Consumer verticals. The SD role will be actively engaged in customer acquisition, client management, strategic planning and operational planning and delivery activities for the market. The position reports to the Chief Operating Officer.

Key Accountabilities:

  • Market sales, revenue and contribution performance
  • Manage B2B and B2C account management team to consistently over-achieve on Epsilon offline and online revenue targets
  • Forecast revenue consistent with company's monthly and quarterly management forecasting procedures, within +/- 3% of actual results
  • Develop quarterly gap plans that identify opportunities resulting in over achievement of quotas
  • Actively engage with Business Development to identify and drive new B2C and B2B client signings
  • Proactively notify senior leadership of forecast changes and market risks
  • Develop and manage to key performance indicators including:
  • Recommendation Review
  • Pipeline Growth
  • Net Revenue
  • Net Sales
  • Contribution Margin
  • Operating Income
  • Epsilon Cross Sell
  • Manage customer relationships of all products and services
  • Serve as the point of accountability for the successful sale and service of all Epsilon CRM products
  • Lead team in identification and recommendation of cross selling of Epsilon products/services.
  • Maintain and develop client relationships in the B2C and B2B markets
  • Lead the development of account strategies and annual plans, including:
  • Defining the client/market needs and developing Epsilon CRM solutions
  • Setting success measures for client growth, penetration, and satisfaction
  • Regularly inspect the practices of account management teams, conduct tactical reviews to identify and maximize client opportunities, regularly review client results
  • Implementation of key product and pricing strategies
  • Work closely with product teams to establish new B2C and B2B product offerings
  • Own the negotiation and implementation of pricing strategies.
  • Customer satisfaction
  • Ensure team is achieving superior customer satisfaction and service level expectations
  • Work closely with client service and internal support teams
  • Attract, develop, and retain staff
  • Manage team by objectives (MBOs), setting quarterly and annual performance objectives and assessing performance.
  • Conduct development and succession plans for team members and identify high potential performers
  • Strategic and operating planning
  • Participate in the strategic planning process including market and competitive assessments, market sizing and forecasting, development of market specific strategies
  • Lead the operational planning process, including:
  • Develop market and client revenue plans through a combination top-down market forecasting and bottom-up account planning
  • Collaborate with the Epsilon CRM leadership team in completing strategic plans as well as preparing performance updates.
  • Knowledge and Skill Requirements:

  • A minimum 8 – 10 years of experience in the sale, delivery, and service of agency related products and services
  • Experience is selling digital/online and offline based solutions
  • 10 years industry experience
  • Strong business acumen skills
  • Proven track record in executive and / or senior management positions preferably in direct marketing and agency services and sales related businesses
  • Prefer a master's degree in business, management, related fields, or equivalent experience
  • Strong presentation and negotiation skills with C-level
  • Up to 25% travel may be required for this position
  • Additional Information

    When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

  • Culture: https: // www.
  • DE&I: https: // www.
  • CSR: https: // www.
  • Life at Epsilon: https: // www.
  • Great People Deserve Great Benefits

    We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

    Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

    Epsilon will provide accommodations to applicants needing accommodations to complete the application process.



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