Job Description
The Senior Client Account Executive (SAE) will be one of the primary day-to-
day contacts for a luxury automotive client, as well as internal teams
supporting various direct marketing programs. The SAE will support the Account
Supervisor and Account Director in leading the management and implementation
of client programs and initiatives while ensuring timely and flawless program
execution. Epsilon services supported include strategy, analytics, data,
creative, email, digital and print production.
A successful candidate will:
Participate in the development of strategic direct marketing
plans/programs to meet client business objectives.
Establish strong working relationships with clients and various internal
and external partners as needed to support programs.
Oversee implementation of all projects ensuring accurate, efficient and
timely execution.
Ensure that all client requests are handled in a timely manner.
Develop an in-depth knowledge of the client's business and product lines
to establish credibility with client.
Monitor competitive activities and provide recommendations to client based
on opportunities identified.
Prepare thought-provoking Creative Briefs, lead the creative team in the
development and execution of creative concepts, and provide
insightful/relevant feedback.
Manage client and internal approval processes.
Supervise production activities to ensure accuracy and quality of printed
materials. Review all print production proofs and provide mail sign-offs.
Work with the internal proofreader to ensure accuracy of creative, copy,
brand guidelines, client-specifics, product specifics, and legalese.
Oversee email development related to a campaign, from creative through
list management through programming and deployment (working with clients
and internal team members).
Manage all project timelines and project estimating, billing and invoicing
on a timely basis as outlined in client agreement.
Work with internal Analytics team
Assist in training client and internal partners on client Retailer
programs and services.
Assist the Outside Sales Managers in growing our core business within our
existing client base.
Ensure optimal client feedback to Account Leaders, Sales Management or
other departments with regard to: project requirements, enhancements, and
success.
Identify opportunities to increase the efficiency and profitability of
internal agency processes and client programs.
In addition to the above, the Senior Client AE is expected to:
Provide timely, clear communications both written and verbally to internal
and client teams.
Assist in developing and managing client relationship.
Propose and promote improvements to client's program and processes.
Help resolve program issues in a timely manner, and work closely with
client to prevent future issues.
Work well under pressure in a fast-paced environment.
Be extremely organized and detail-oriented with the ability to multi-task
and a passion for exceeding client expectations
Possess the desire to grow professionally within the Epsilon/agency
organization.
Have a proven record for being a self-starter, proactive and requiring
minimal direct supervision.
Requirements:
College Degree Required
Minimum 5-7 years' experience in marketing services with an emphasis on
digital marketing, email and direct mail
Excellent written and verbal communication skills
MS Office expertise (Excel, Word, PPT, etc.)
Work well under pressure in a fast-paced environment
Be extremely organized and detail-oriented with the ability to effectively
multi-task and a passion for exceeding client expectations
Demonstrates eagerness to learn and grow in career
Automotive experience a strong plus
Additional Information
When you're one of us, you get to run with the best. For decades, we've
been helping marketers from the world's top brands personalize experiences for
millions of people with our cutting-edge technology, solutions and services.
Epsilon's best-in-class identity gives brands a clear, privacy-safe view of
their customers, which they can use across our suite of digital media,
messaging and loyalty solutions. We process 400+ billion consumer actions each
day and hold many patents of proprietary technology, including real-time
modeling languages and consumer privacy advancements. Thanks to the work of
every employee, Epsilon has been consistently recognized as industry-leading
by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe,
Epsilon is a global company with more than 8,000 employees around the world.
Check out a few of these resources to learn more about what makes Epsilon so
EPIC:
Culture: https: // www. epsilon.com/us/about-us/our-culture-epsilon
DE&I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
CSR: https: // www. epsilon.com/us/about-us/corporate-social-responsibility
Life at Epsilon: https: // www. epsilon.com/us/about-us/epic-blog
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the
world, and we believe in rewarding them accordingly. If you work here, expect
competitive pay, comprehensive health coverage, and endless opportunities to
advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to
discriminate against any applicant or employee based on actual or perceived
race, age, sex or gender (including pregnancy), marital status, national
origin, ancestry, citizenship status, mental or physical disability, religion,
creed, color, sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any other
characteristic protected by applicable federal, state or local law. Epsilon
also prohibits harassment of applicants and employees based on any of these
protected categories.
Epsilon will provide accommodations to applicants needing accommodations to
complete the application process.
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