Job Description
The Senior Data Client Solutions Specialist's primary goal is to provide an
innovative and analytical approach toward account management. Responsibilities
include facilitating the successful completion of Data Delivery Orders
including complex / custom projects. Lead and manage department and cross
functional projects as assigned. Provides ongoing coaching and guidance to
account and other internal teams. Skilled in developing client support
strategy and partnering with Sales to manage day-to-day customer
relationships.
Key Accountabilities / Metrics:
Accuracy
Track record for making good decisions based on analysis, wisdom,
experience, and judgment
Uses a systematic process to coordinate order management responsibilities
Meet and maintain departmental quality metrics and execute all projects
using prescribed verification methods
Productivity
Manages workflow to assigned sector teams and executes intermediate to
complex promotion programs, including the monitoring of program timelines
Proactively plans and coordinates regular meetings with team members to
review forecasts, orders, client specific operational documentation,
custom programming requests and jobs in progress
Understands product application, best practices, and guidelines in
relation to client strategy
Manages relative campaign artifacts according to prescribed methods
Effectively manages risk and uncertainty; Remains efficient and productive
in ambiguous situations, adapts proven solutions to the situation in the
absence of all data / information
Does not let disorganization, lack of priorities, underestimating time
frames, or resistance get in the way of delivery
Knowledge and Skill Development
Attain proficiency thresholds within required interval
Is personally and independently committed and actively works toward
continuous self-improvement
Is aware of how strategies and tactics impact the client. Understands how
businesses work, familiar with competition and how we are viewed in the
marketplace
Participate in training sessions as scheduled to supplement required
strategic / technical knowledge
Organizational and Interpersonal Positioning (Focus on the Bottom Line ,
Acting with honor and Character, Relating Skills)
Builds rapport, puts others at ease, patient, listens well
Commands attention and can change tactics midstream when communication is
not working
Acts with customer in mind.
Represents own interests yet is fair to others
Provides clear project objectives, expectations, and feedback for client,
sales and operations resources.
Acts in line with core values / beliefs of the business
Keeps confidences, admits mistakes, doesn't misrepresent the facts for
personal gain
Takes Responsibility / Ownership
Applies and maintains privacy and data security standards appropriately
Maintains a customer first mindset in promoting effective working
relationships both internally and externally
Can anticipate future consequences and takes action with a strategic
mindset
Strikes a balance between tactical execution and understanding the larger
picture
Key Success Competencies:
Dealing with Ambiguity
Business Acumen
Command Skills
Creativity
Decision Quality
Delegation
Directing Others
Ethics and Values
Innovation Management
Intellectual Horsepower
Interpersonal Savvy
Negotiating
Organizational Agility
Dealing with Paradox
Political Savvy
Priority Setting
Drive for Results
Self-Development
Standing Alone
Strategic Agility
Knowledge, Skills and Qualifications:
Bachelor's Degree Preferred
Minimum of 24 months proficiency in the Data Solutions Specialist role
Computer Skills: Demonstrated comfort and proficiency working in Windows,
GUI, and Command Line interfaces such as Unix (as applicable)
Proficient with internal systems / tools
High Attention to Detail
Proven track record of Strategic Thinking and Decision Making
Ability to identify, troubleshoot, and recommend solutions related to
client, system, product, or market issues.
Customer focused (Effectively builds rapport, uses tact and diplomacy to
put others at ease, dedicated to meeting needs of internal / external
customers, wins concessions without damaging relationships)
Proven effectiveness managing multiple tasks and / or projects
Demonstrated effectiveness using rigorous logic and methods to solve
problems and can act without complete information under deadlines
Demonstrated analytics ability to discover, interpret and communicate
meaningful patters within data, to help guide decisions and improve
client/business performance
Demonstrated leadership attributes including: responsiveness to the needs
of the group, effective and honest communication with team/peers, accurate
self-assessment of individual strengths/weaknesses, and ability to inspire
others
Demonstrates business maturity and is a positive influence among the team.
Aligns with management and champions changing business direction relative
to goals and expectations
Flexible and adaptable to change and in handling risk / uncertainty
Maintains composure under pressure
Working Conditions: Flexibility in Scheduling / Overtime relative to the
needs of the business
Additional Information
About Epsilon
Epsilon is a global advertising and marketing technology company positioned at
the center of Publicis Groupe. Epsilon accelerates clients' ability to harness
the power of their first-party data to activate campaigns across channels and
devices, with an unparalleled ability to prove outcomes. The company's
industry-leading technology connects advertisers with consumers to drive
performance while respecting and protecting consumer privacy. Epsilon's
people-based identity graph allows brands, agencies and publishers to reach
real people, not cookies or devices, across the open web. For more
information, visit epsilon.com.
When you're one of us, you get to run with the best. For decades, we've
been helping marketers from the world's top brands personalize experiences for
millions of people with our cutting-edge technology, solutions and services.
Epsilon's best-in-class identity gives brands a clear, privacy-safe view of
their customers, which they can use across our suite of digital media,
messaging and loyalty solutions. We process 400+ billion consumer actions each
day and hold many patents of proprietary technology, including real-time
modeling languages and consumer privacy advancements. Thanks to the work of
every employee, Epsilon has been consistently recognized as industry-leading
by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe,
Epsilon is a global company with more than 8,000 employees around the world.
Check out a few of these resources to learn more about what makes Epsilon so
EPIC:
Our Culture : https: // www. epsilon.com/us/about-us/our-culture-epsilon
Life at Epsilon : https: // www. epsilon.com/us/about-us/epic-blog
DE &I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
CSR : https: // www. epsilon.com/us/about-us/corporate-social-
responsibility
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the
world, and we believe in rewarding them accordingly. If you work here, expect
competitive pay, comprehensive health coverage, and endless opportunities to
advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to
discriminate against any applicant or employee based on actual or perceived
race, age, sex or gender (including pregnancy), marital status, national
origin, ancestry, citizenship status, mental or physical disability, religion,
creed, color, sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any other
characteristic protected by applicable federal, state or local law. Epsilon
also prohibits harassment of applicants and employees based on any of these
protected categories. Epsilon will provide accommodations to applicants
needing accommodations to complete the application process.
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