Program Support Specialist

Epsilon
United States
March 11, 2023
Contact:N/A
Offerd Salary:$17.00 - $19.00
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
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Job Description

Summary:

The Onboarding Administration team consists of on-site individuals that are categorized into set up & validation, quality control, and audit functions. These individuals are responsible for the onboarding, activation, maintenance, and monitoring of all dealerships enrolled which are pending onboarding or active on any automotive program.

Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Review, validate, correct, and provide feedback on program set up information, to ensure the information is accurate and conforms to the signed dealer executed agreement.
  • Data entry into multiple applications to support client onboarding and ongoing change management activities.
  • Follow SOX approved Quality Control & Activation procedures to onboard clients in the programs they are enrolling into.
  • Follow SOX approved Quality Control procedures to make changes to existing clients.
  • Create tasks for other internal teams to initiate the onboarding process.
  • Provide assistance to client inquiries on Epsilon's automotive programs as it relates to onboarding and dealer set up.
  • Triage and resolve onboarding and dealer set-up requests, assigning / escalating to the proper department dependent on our documented escalation process.
  • Manage inquiries from the time they are received until the inquiry has been resolved
  • Utilize CRM Solution Database and department resources for product knowledge.
  • Document client transactions in CRM database
  • Assist in special projects-report generation, testing, research etc. as needed.
  • Ability to manage their own workload with minimal supervision.
  • Provide periodic status updates to management
  • Generate database reports using prebuilt SQL queries

    • The above outlines the principal work and responsibilities in the job and does not specify each and every task that might be performed.

    Qualifications:

  • Prior data entry or quality control experience is required, 1 - 2 years
  • Working knowledge of Microsoft Office, including Word, Excel and Outlook required
  • Must have extreme attention to detail;
  • Must be able to follow documented procedures to ensure company compliance;
  • Excellent verbal & written communication skills;
  • Excellent time management skills
  • Ability to work with extreme deadlines
  • Willingness to work extended hours, if needed

    • Hourly Rate: $17.00 - $19.00 / hour

    Additional Information

    When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

  • Culture: https: // www. epsilon.com/us/about-us/our-culture-epsilon
  • DE&I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
  • CSR: https: // www. epsilon.com/us/about-us/corporate-social-responsibility
  • Life at Epsilon: https: // www. epsilon.com/us/about-us/epic-blog

    • Great People Deserve Great Benefits

    We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

    Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

    Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

    For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.

    Applicants with criminal histories are welcome to apply.

    #LI-RW1

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