Job Description
Represents Epsilon in assigned department by representing the Program
Headquarters team and providing excellent support to the client. Also provides
additional customer support to ensure customer retention, customer
satisfaction and loyalty throughout the country.
To provide Marketing Service Representatives with the tools and training to
consistently meet or exceed sales goals by selling Epsilon products to Clients
in assigned market area. Ensure MSR's are reviewing product results and
recommending what is needed to enhance and maximize the program effectiveness.
Manages MSR team activity to optimize support of assigned key customers. Works
with Field Team in given territory to address dealership and company
objectives with respect to sales goals and customer satisfaction. Actively
participates in customer concern resolution and cancellation turnaround
attempts, with consistent support and service to existing clients. Coordinates
with Dealer Services team to resolves existing issues and determines solutions
to prevent further concerns.
Primary client interface with each project managed
Creates presentations, sets up meetings and communicate with clients and
account team
Lead in project planning and scheduling
Internal and external quotes and approvals
Develop pricing and profit calculations and approvals
Develop and manage launch and production schedules
Manage all project workflow with production teams
Coordinate outside vendor production
Pursue and process approvals from account team, clients and production
teams
Communicate project status and changes with account team, clients and
production team
Prepare data processing specifications and perform audits
Assist in managing the workflow of projects from sales through production
and close
Ensure client sign-off on all phases of production
Provide proofing and audit of campaign materials and deliverables
Update client status reports
Assists in resolving problems with projects
Manage all cost tracking and ensure project is billed correctly
Process invoices and procure approvals on a timely basis
Process and distribute daily, weekly, monthly, quarterly, or annual
reports to internal and external customers
Coordinate postage funds, request postage invoices and complete postage
reconciliations
Prepare data processing specifications and perform audits
Ensure client sign-off on all phases of production
Update client status reports
Develop and compile competitive reviews
Manage direct marketing campaigns at appropriate levels
Serve as liaison between client and creative, production, and data
Prepare well-organized, clear and concise memos, conference reports and
documentation
Track program results and generates response reports
Assist with the rollout of new sales programs/products by reviewing all
material for accuracy and providing feedback for improvement.
Ensure that the Marketing Service Representatives are maintaining timely,
detailed and accurate records in Salesforce.com of all activities, phone
conversations, outcomes and any other pertinent client interactions. Other
reporting as required by assigned Director.
Performs other related duties as needed to support corporate objectives.
Acts in the best interest of the company by applying stated corporate
values and priorities to all communications, decisions, and actions
Responds to regional and corporate requests for information and follow up
to support communication.
Compile reports and track progression of Marketing Service Representatives
through-out each selling campaign that comes out in a given month for the
entire year. Review progress during each selling campaign with each
individual to evaluate them and determine if additional training is
necessary.
Assist Marketing Service Rep team in setting yearly goals that are
achievable by them and also reviewing their goals with them on an
individual basis through-out the year to determine if additional training
might be needed to achieve goals set out
Job Specifications:
BA/BS or equivalent experience preferred
Minimum of two years + in a sales position preferred
Demonstrated relationship building, customer support and client facing
sales skills
Proven sales goal attainment in previous sales position
Strong analytical and customer service skills a must
Effectively communicate with all levels of clients and associates
Intermediate level computer competency
Comparable experience will be considered
Additional Information
When you're one of us, you get to run with the best. For decades, we've
been helping marketers from the world's top brands personalize experiences for
millions of people with our cutting-edge technology, solutions and services.
Epsilon's best-in-class identity gives brands a clear, privacy-safe view of
their customers, which they can use across our suite of digital media,
messaging and loyalty solutions. We process 400+ billion consumer actions each
day and hold many patents of proprietary technology, including real-time
modeling languages and consumer privacy advancements. Thanks to the work of
every employee, Epsilon has been consistently recognized as industry-leading
by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe,
Epsilon is a global company with more than 8,000 employees around the world.
Check out a few of these resources to learn more about what makes Epsilon so
EPIC:
Culture: https: // www. epsilon.com/us/about-us/our-culture-epsilon
DE&I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
CSR: https: // www. epsilon.com/us/about-us/corporate-social-responsibility
Life at Epsilon: https: // www. epsilon.com/us/about-us/epic-blog
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the
world, and we believe in rewarding them accordingly. If you work here, expect
competitive pay, comprehensive health coverage, and endless opportunities to
advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to
discriminate against any applicant or employee based on actual or perceived
race, age, sex or gender (including pregnancy), marital status, national
origin, ancestry, citizenship status, mental or physical disability, religion,
creed, color, sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any other
characteristic protected by applicable federal, state or local law. Epsilon
also prohibits harassment of applicants and employees based on any of these
protected categories.
Epsilon will provide accommodations to applicants needing accommodations to
complete the application process.
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