Job Description
About the Opportunity
Epsilon is currently seeking an experienced Lead Project Manager, with a focus
and desire to work within a creative environment. This position will be hands-
on, working with project and business stakeholders to define & execute Email
and Direct Mail projects, and planning, managing, and executing projects
according to predetermined timelines. The Project Manager also coordinates
cross-functional teams through meetings and progress measurement activity
which bring distinct, specific projects to completion.
Essential Functions
Coordinates cross-functional teams through meetings and progress
measurement activity which bring distinct, specific projects to completion
Assigns and monitors work of personnel, ensuring that project steps are in
alignment with business objectives and are on-time
Monitors reliability and any internal issues that appear as a result of
the project
Knowledge & Skills
Excellent understanding of project management principles, such as
organization, documentation, and delegation
Excellent communication and negotiation skills
Able to interact with staff/colleagues of varying levels
Able to prioritize work and shift priorities as needed to meet aggressive
deadlines and milestones
Able to identify and resolve issues
Able to complete successful projects that are on schedule and receive high
satisfaction results
Able to function, and successfully manage, in a demanding and stressful
environment
Able to negotiate, manage conflict, and manage customer concerns that
cause disappointment, dissatisfaction, or frustration for the customer
Able to identify the most effective and appropriate PM methodology(ies)
based on project scope and complexity
Able to mentor and/or manage other PMs
Able to deviate from standard/established PM methodologies to accomplish
dynamic project completion
Duties & Responsibilities
Direct and manage project development from beginning to end
Delegate tasks and responsibilities to appropriate personnel
Identify and resolve issues and conflicts within the project team
Identify and manage project dependencies and critical path
Develop and deliver progress reports and required documentation
Pro-actively manage changes in project scope, identify potential crises,
and devise contingency plans
Collaborate with senior management and stakeholders
Effectively communicate project expectations to team members and
stakeholders in a timely and clear fashion
Liaise with project stakeholders on an ongoing basis
Set and continually manage project expectations with team members and
other stakeholders
Track project milestones and deliverables
Determine the frequency and content of status reports from the project
team, analyze results, and troubleshoot problem areas
Define project success criteria and disseminate them to involved parties
throughout project life cycle
Conduct project post mortems and create a recommendations report in order
to identify successful and unsuccessful project elements
Develop/enforce best practices and tools for project execution and
management
Estimate the resources and participants needed to achieve project goals
Where required, negotiate with other department managers for the
acquisition of required personnel from within the company
Determine and assess need for additional staff and/or consultants and make
the appropriate recruitments if necessary during project cycle
Coach, mentor, motivate, and supervise project team members and
contractors, and influence them to take positive action and accountability
for their assigned work
Work overtime, if required, to meet deadlines
Update the Account Team on the project status
Manage team assignments and balance workload in a deadline driven
environment
Manage change control process; perform risk assessments and analysis to
identify and document impact of any proposed changes
Ensure change requests are documented and stored appropriately
Monitor performance against quality goals and implement corrective action
as needed
Ensure work product accuracy before delivery to client
Ensure all project artifacts are maintained in our centralized
collaboration tool (Basecamp)
May manage one or more direct reports if required
Technical Requirements
Familiarity with Project Management Software a plus
Technically competent with various software programs, such as Microsoft
Word, Excel, Adobe Professional, and PowerPoint
Competent in Basecamp and Proof HQ a plus
Knowledge of digital (email/web) executional processes a plus
Preferred Qualifications
Is passionate about service
Develops and nurtures collaborative relationships
Has outstanding communication skills and listens with the intent to truly
connect, educate, and make a positive impact
Has a proven ability to influence others in order to get things done, even
when they have no line of authority over them
Is an expert across all phases of project management; initiating,
planning, executing, monitoring & controlling, and closing projects;
according to strict deadlines
Has a high bar for quality, takes ownership, and drives accountability
across the organization
Has a sense of urgency, and is an adaptive self-starter with the ability
to work under project circumstances ranging from nearly-independent to
closely-managed
Pays attention to the details, but never loses sight of the big picture
Possesses strong problem-solving skills and is proficient at managing
conflicting requirements and constraints
Is enthusiastic about tackling multiple complex projects within a dynamic,
fast-paced agency environment
Demonstrated experience in personnel management
Experience working both independently and in a team-oriented,
collaborative environment is essential
Ability to conform to shifting priorities, demands, and timelines through
analytical and problem-solving capabilities
Reacts to project adjustments and alterations promptly and efficiently
Flexible during times of change
Ability to understand communication styles of team members and contractors
who come from a broad spectrum of disciplines
Persuasive, encouraging, and motivating
Ability to elicit cooperation from a wide variety of sources, including
upper management, clients, and other departments
Ability to defuse tension among project team, should it arise
Ability to bring project to successful completion despite political
sensitivity
Strong written and oral communication skills
Strong interpersonal skills
Must be able to learn, understand, and apply new technologies
Customer service skills an asset
Ability to effectively prioritize and execute tasks in a high-pressure
environment is crucial
Has 5+ years Project Management experience in an advertising agency,
digital marketing agency, or Internet-related services & products company
(preferably in a high-volume or critical production service environment)
Experience
8 years of related experience; 5-7 years of Project Management experience
preferred
Combination of education and experience to successfully perform the
essential functions of the job
Education
College degree or relevant experience
Additional Information
When you're one of us, you get to run with the best. For decades, we've
been helping marketers from the world's top brands personalize experiences for
millions of people with our cutting-edge technology, solutions and services.
Epsilon's best-in-class identity gives brands a clear, privacy-safe view of
their customers, which they can use across our suite of digital media,
messaging and loyalty solutions. We process 400+ billion consumer actions each
day and hold many patents of proprietary technology, including real-time
modeling languages and consumer privacy advancements. Thanks to the work of
every employee, Epsilon has been consistently recognized as industry-leading
by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe,
Epsilon is a global company with more than 8,000 employees around the world.
Check out a few of these resources to learn more about what makes Epsilon so
EPIC:
Culture: https: // www. epsilon.com/us/about-us/our-culture-epsilon
DE&I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
CSR: https: // www. epsilon.com/us/about-us/corporate-social-responsibility
Life at Epsilon: https: // www. epsilon.com/us/about-us/epic-blog
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the
world, and we believe in rewarding them accordingly. If you work here, expect
competitive pay, comprehensive health coverage, and endless opportunities to
advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to
discriminate against any applicant or employee based on actual or perceived
race, age, sex or gender (including pregnancy), marital status, national
origin, ancestry, citizenship status, mental or physical disability, religion,
creed, color, sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any other
characteristic protected by applicable federal, state or local law. Epsilon
also prohibits harassment of applicants and employees based on any of these
protected categories.
Epsilon will provide accommodations to applicants needing accommodations to
complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for
employment qualified applicants with criminal histories in a manner consistent
with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and
San Francisco Police Code Sections 4901-4919, commonly referred to as the San
Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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