What makes a great company? Is it the products it produces, its reputation,
its culture? At Victorious, we know it's our people.
At Victorious, we are looking for Enterprise Customer Success Managers who
truly own the relationship with our largest customers. They know what it
takes to keep large-scale campaigns on track and produce relevant results, act
as an extension to our customers' in-house teams, and think creatively and
strategically to retain and grow our Enterprise customers.
This role requires a high level of business acumen, organization, and
communication skills. As an Enterprise CSM with Victorious, you'll partner
closely with Sales to drive renewals and expansions and with our SEO team to
drive customized strategies that are tailored to our Enterprise customers'
unique needs. You know that large organizations have nuanced business models,
and can translate customers' business goals into SEO outcomes.
We're combing the country for self-motivated and talented team-players that
thrive in a culture that values autonomy, work-ethic, and collaboration… Is
that you?
Hey Folks, We appreciate your interest in us here at Victorious!
While we are interested in every qualified candidate, unfortunately, we cannot
sponsor visas. We are open to applicants who are based and authorized to work
for any employer in the United States.
THE ASK:
To establish Victorious as an integral part of our Enterprise customers' SEO
and Marketing strategy that drives tangible ROI, resulting in long-term,
expanding partnerships.
THE EXPECTATION:
Owning demonstrable and quantifiable performance metrics such as Net
Promoter Score (NPS) and revenue retention, as well as expansion KPIs.
Identifying Enterprise customers' business goals and translating them into
campaign outcomes
Developing and maintaining a trusted relationship with customers,
including executive stakeholders
Meeting frequently with Enterprise customers to discuss campaign strategy
and pivot as needed
Overseeing daily progress of service delivery - ensuring deliverables are
completed on time, meeting the contract stipulations, and surpassing the
customers' expectations
Advocating internally for the needs of the customer to ensure the best
possible experience
REQUIRED SKILLS & EXPERIENCE:
Proficiency in managing Enterprise-level partnerships.
Past experience working with Enterprise customers to drive demonstrable
results for the customer and growth for the business.
Managing multiple projects at once with a high level of service output.
Skilled in partnering internally on contract renewals, with a focus on
expansions.
Developing and maintaining long-term customer relationships, including
with executive stakeholders, while driving action and forward progress.
THE "GOOD-TO-HAVES":
Agency-side experience, preferably in Search Engine Optimization
Knowledge of Pay Per Click programs
Google Analytics certified
If your experience is close to what we're looking for, please consider
applying. Experience comes in many forms; skills are transferable and passion
goes a long way which is why we're dedicated to adding new perspectives to the
organization.
YOU WILL LOVE WORKING HERE AND THRIVE IF…
You are self-motivated. You don't need to be tightly managed to be
successful, yet you understand the importance of following processes and
communication. You don't need to be fired up; you're self-motivated by an
inner drive to produce the best results and to be part of creating
something great.
You give a sht about your work. You believe in the inherent value of
work and your role in helping a team succeed. You hate cynicism and are
always looking to become a better version of yourself. Ego isn't an issue
for you because you know feedback is the fastest way to improve.
You demonstrate radical integrity. You take your responsibilities
seriously, even if they're difficult or uncomfortable. You do what you say
you'll do and you're always honest. Coworkers can rely on you to deliver
and management never worries about your work ethic.
ALONG WITH AN AMAZING PLACE TO WORK, WE OFFER: :
Excellent Medical / Dental / Vision / Life / LTD Insurance
401(k)/Roth Retirement Plan & Company Match
100% Remote Work Environment
Unlimited Paid Time Off
Company-Paid Holidays + Wellness Days
Company-provided work equipment
Robust SEO Training Program
Monthly Remote Work Stipend
Monthly Holisticly Wellness Credit
Charitable Donation Company Match
A LITTLE BIT ABOUT US:
Victorious is no ordinary SEO digital agency. We are redefining the role SEO
plays in building a thriving business, and our core belief informs everything
we do. If we stay true to the best interests of our customers and the members
of our team, we will all succeed — together.
To learn more about us, please visit our website at victoriousseo.com
