Job Description
As our Director of Relationship Management, Email, you'll be responsible for
leading internal, cross functional conversations including the development of
strategic channel plans, overseeing the execution of plans and program
elements. There will be occasions to have external client facing conversations
too.
This position requires you to oversee the management of the day-to-day
execution teams and work in collaboration with internal Enterprise account
teams. It also requires you to communicate and coordinate regularly with other
departments including creative, technology, data, production and QC.
RESPONSIBILITIES :
Need someone with a proven track record using service providers like
Salesforce Marketing Cloud and/or Adobe Messenger
Be a prepared, passionate subject matter expert (SME) regarding all
things email channel
Lead the business, from the highest level of strategic channel planning to
the execution and implementation of those workflows
Add value to the client's business, become an invaluable member/partner of
the Enterprise client business team
Be self-motivated to provide solutions in a positive and collaborative
manner
Look to develop client relationships at multiple levels
Be a team leader, responsible for motivating and mentoring the team,
addressing areas of need and ensuring the highest possible quality of work
generated by the team
Service accounts directly and indirectly, updating and including the
internal leadership teams when needed
Write or direct the writing of execution plans, workflows, proposals
Work with the client and various internal teams to ensure requirements are
clearly understood and documented and that projects are managed and
delivered according to expectation
Serve as escalation point for issues
Coordinate project estimates internally and gain approvals
Support business development efforts through on-site presentations and/or
participation in RFP responses, as necessary
Lead onboarding efforts with new clients which may include initial
discovery and strategy development support as well as setting up processes
and procedures for the ongoing relationship
Be service oriented and deliver flawlessly
Understand the inner workings of the organization to create informed
recommendations on innovations, trends and process efficiency
QUALIFICATIONS :
BA/BS in Marketing, Business, Communications, Web Design and Development,
Computer Science, Information Technology or related field; or equivalent
experience
Have a minimum of 8+ years of account coordination/ account management
experience including at least 5+ years of email campaign management
Have superior time management and prioritization skills
Be confident. Be self-motivated. Be a quick learner. Be assertive
Be calm, cool and collected under pressure. Have strong interpersonal
skills is key
Be passionate about success for yourself and the client
Have excellent verbal and written communication skills
Be fearless of analytics and learning new systems
Ability to manage multiple projects concurrently
A team player who also works well independently, thinks creatively, solves
problems, and takes initiative
Passionate about marketing and technology
Comfortable with tight deadlines; organized, efficient, detail-oriented
and able to multitask
Ability to work effectively within a team in a fast-paced environment
Additional Information
When you're one of us, you get to run with the best. For decades, we've
been helping marketers from the world's top brands personalize experiences for
millions of people with our cutting-edge technology, solutions and services.
Epsilon's best-in-class identity gives brands a clear, privacy-safe view of
their customers, which they can use across our suite of digital media,
messaging and loyalty solutions. We process 400+ billion consumer actions each
day and hold many patents of proprietary technology, including real-time
modeling languages and consumer privacy advancements. Thanks to the work of
every employee, Epsilon has been consistently recognized as industry-leading
by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe,
Epsilon is a global company with more than 8,000 employees around the world.
Check out a few of these resources to learn more about what makes Epsilon so
EPIC:
Culture: https: // www. epsilon.com/us/about-us/our-culture-epsilon
DE&I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
CSR: https: // www. epsilon.com/us/about-us/corporate-social-responsibility
Life at Epsilon: https: // www. epsilon.com/us/about-us/epic-blog
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the
world, and we believe in rewarding them accordingly. If you work here, expect
competitive pay, comprehensive health coverage, and endless opportunities to
advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to
discriminate against any applicant or employee based on actual or perceived
race, age, sex or gender (including pregnancy), marital status, national
origin, ancestry, citizenship status, mental or physical disability, religion,
creed, color, sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any other
characteristic protected by applicable federal, state or local law. Epsilon
also prohibits harassment of applicants and employees based on any of these
protected categories.
Epsilon will provide accommodations to applicants needing accommodations to
complete the application process.
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