Customer Success Manager

April 06, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

What makes a great company? Is it the products it produces, its reputation, its culture? At Victorious, we know it's our people.

At Victorious, our Customer Success Managers (CSMs) truly own the relationship with their customers. They keep our campaigns highly organized and results-driven, run strategic meetings with efficiency and confidence, and are motivated by the opportunity to retain and grow our customers.

This role requires a high level of emotional resiliency, organization, and communication skills. As a CSM with Victorious, you'll work cross- departmentally with Sales to drive renewals and expansions, our SEO team to drive SEO best practices to our customers, and Marketing to communicate the value that Victorious provides.

We're combing the country for self-motivated and talented team-players that thrive in a culture that values autonomy, work-ethic, and collaboration… Is that you?

Hey Folks, We appreciate your interest in us here at Victorious! While we are interested in every qualified candidate, unfortunately, we cannot sponsor visas. We are open to applicants who are based and authorized to work for any employer in the United States.


A passionate, customer-focused individual who will establish Victorious as an integral part of our customers' SEO Marketing strategy, drive tangible ROI, and scale partnerships.


  • Owning demonstrable and quantifiable performance metrics such as Net Promoter Score (NPS) and revenue retention, as well as expansion KPIs.
  • Identifying customers' business goals and translating them into campaign outcomes.
  • Developing and maintaining a trusted relationship with customers, including executive stakeholders.
  • Meeting frequently with customers to discuss campaign strategy and pivot as needed.
  • Overseeing daily progress of service delivery - ensuring deliverables are completed on time, meeting the contract stipulations, and surpassing the customers' expectations.
  • Advocating internally for the needs of the customer to ensure the best possible experience.

  • Skilled working with customers and internal partners on contract renewals and expansions
  • Managing multiple projects at once with a high level of service output
  • Past experience working with customers to drive demonstrable results for the customer and growth for the business
  • Developing and maintaining long-term customer relationships, including with executive stakeholders, while driving action and forward progress

  • Agency-side experience, preferably in Search Engine Optimization
  • Knowledge of Pay Per Click programs
  • Google Analytics certified
  • If your experience is close to what we're looking for, please consider applying. Experience comes in many forms; skills are transferable and passion goes a long way which is why we're dedicated to adding new perspectives to the organization.


  • You are self-motivated. You don't need to be tightly managed to be successful, yet you understand the importance of following processes and communication. You don't need to be fired up; you're self-motivated by an inner drive to produce the best results and to be part of creating something great.
  • You give a sht about your work. You believe in the inherent value of work and your role in helping a team succeed. You hate cynicism and are always looking to become a better version of yourself. Ego isn't an issue for you because you know feedback is the fastest way to improve.
  • You demonstrate radical integrity. You take your responsibilities seriously, even if they're difficult or uncomfortable. You do what you say you'll do and you're always honest. Coworkers can rely on you to deliver and management never worries about your work ethic.

  • Excellent Medical / Dental / Vision / Life / LTD Insurance
  • 401(k)/Roth Retirement Plan & Company Match
  • 100% Remote Work Environment
  • Unlimited Paid Time Off
  • Company-Paid Holidays + Wellness Days
  • Company-provided work equipment
  • Robust SEO Training Program
  • Monthly Remote Work Stipend
  • Monthly Holisticly Wellness Credit
  • Charitable Donation Company Match

    Victorious is no ordinary SEO digital agency. We are redefining the role SEO plays in building a thriving business, and our core belief informs everything we do. If we stay true to the best interests of our customers and the members of our team, we will all succeed — together.

    To learn more about us, please visit our website at

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