What makes a great company? Is it the products it produces, its reputation,
its culture? At Victorious, we know it's our people.
At Victorious, our Customer Success Managers (CSMs) truly own the
relationship with their customers. They keep our campaigns highly organized
and results-driven, run strategic meetings with efficiency and confidence, and
are motivated by the opportunity to retain and grow our customers.
This role requires a high level of emotional resiliency, organization, and
communication skills. As a CSM with Victorious, you'll work cross-
departmentally with Sales to drive renewals and expansions, our SEO team to
drive SEO best practices to our customers, and Marketing to communicate the
value that Victorious provides.
We're combing the country for self-motivated and talented team-players that
thrive in a culture that values autonomy, work-ethic, and collaboration… Is
that you?
Hey Folks, We appreciate your interest in us here at Victorious!
While we are interested in every qualified candidate, unfortunately, we cannot
sponsor visas. We are open to applicants who are based and authorized to work
for any employer in the United States.
WHAT WE'RE LOOKING FOR:
A passionate, customer-focused individual who will establish Victorious as an
integral part of our customers' SEO Marketing strategy, drive tangible ROI,
and scale partnerships.
THE EXPECTATION:
Owning demonstrable and quantifiable performance metrics such as Net
Promoter Score (NPS) and revenue retention, as well as expansion KPIs.
Identifying customers' business goals and translating them into campaign
outcomes.
Developing and maintaining a trusted relationship with customers,
including executive stakeholders.
Meeting frequently with customers to discuss campaign strategy and pivot
as needed.
Overseeing daily progress of service delivery - ensuring deliverables are
completed on time, meeting the contract stipulations, and surpassing the
customers' expectations.
Advocating internally for the needs of the customer to ensure the best
possible experience.
REQUIRED SKILLS & EXPERIENCE:
Skilled working with customers and internal partners on contract renewals
and expansions
Managing multiple projects at once with a high level of service output
Past experience working with customers to drive demonstrable results for
the customer and growth for the business
Developing and maintaining long-term customer relationships, including
with executive stakeholders, while driving action and forward progress
THE "GOOD-TO-HAVES""
Agency-side experience, preferably in Search Engine Optimization
Knowledge of Pay Per Click programs
Google Analytics certified
If your experience is close to what we're looking for, please consider
applying. Experience comes in many forms; skills are transferable and passion
goes a long way which is why we're dedicated to adding new perspectives to the
organization.
YOU WILL LOVE WORKING HERE AND THRIVE IF…
You are self-motivated. You don't need to be tightly managed to be
successful, yet you understand the importance of following processes and
communication. You don't need to be fired up; you're self-motivated by an
inner drive to produce the best results and to be part of creating
something great.
You give a sht about your work. You believe in the inherent value of
work and your role in helping a team succeed. You hate cynicism and are
always looking to become a better version of yourself. Ego isn't an issue
for you because you know feedback is the fastest way to improve.
You demonstrate radical integrity. You take your responsibilities
seriously, even if they're difficult or uncomfortable. You do what you say
you'll do and you're always honest. Coworkers can rely on you to deliver
and management never worries about your work ethic.
ALONG WITH AN AMAZING PLACE TO WORK, WE OFFER: :
Excellent Medical / Dental / Vision / Life / LTD Insurance
401(k)/Roth Retirement Plan & Company Match
100% Remote Work Environment
Unlimited Paid Time Off
Company-Paid Holidays + Wellness Days
Company-provided work equipment
Robust SEO Training Program
Monthly Remote Work Stipend
Monthly Holisticly Wellness Credit
Charitable Donation Company Match
A LITTLE BIT ABOUT US:
Victorious is no ordinary SEO digital agency. We are redefining the role SEO
plays in building a thriving business, and our core belief informs everything
we do. If we stay true to the best interests of our customers and the members
of our team, we will all succeed — together.
To learn more about us, please visit our website at victoriousseo.com
