Client Success Manager, Digital Marketing

Direct Online Marketing
March 27, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
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Team members carry a great work-life balance and directly make an impact on our company as well as the lives of our clients, communities, and fellow team members.

Even though we contract with our clients on a month-to-month basis, we have an extraordinarily high retention rate due to the results and service we provide. As a Client Success Manager, you'll be responsible for delivering client delight and ensuring DOM functions as a true partner. This work includes heavy client interaction, high-level marketing strategy, communicating information among external and internal parties, and project management.

Team members carry a great work-life balance and directly make an impact on our company as well as the lives of our clients, communities, and fellow team members.

Why Work at DOM?

At a mid-sized agency, you can move the needle more than at a larger agency. Plus, you get to be part of a team of talented, hard-working individuals. We take our ‘No Jerks' policy seriously here. If you share that same personal policy and live in or are wanting to move to the Greater Pittsburgh region, we want you to apply!

We appreciate the benefits of being able to work remotely and offer a telecommuter-friendly hybrid schedule that allows you to work from home 4 days per week. We also highly value the benefits of a culture that come from in- person collaboration where we can do amazing work while creating long-lasting relationships. That's why we look forward to having everyone together on Thursdays.

DOM is in the top 3% of all Google partner agencies worldwide, helping our clients grow their businesses through digital advertising, search engine optimization, creative services, analytics, and a full suite of digital marketing services. Our agency is certified by HubSpot, Microsoft, and Semrush with dozens of 5-star reviews on Clutch, G2 and Google. Established in 2006, we're a stable and growing leader delivering excellent results to our clients who say things like:

  • “DOM constantly pushes the envelope. They're great communicators and are fun to work with, too.”
  • “Working with DOM is like working with colleagues who have our company's best interest at heart.”
  • “I'm approached daily by other digital marketing agencies who want to pitch their company to me, but I never consider anyone else.”
  • We also have rave reviews on Glassdoor and have been voted one of Pittsburgh's best places to work with employees who say things like:

  • “The people are what this company great.”
  • “You will be appreciated, challenged, and rewarded.”
  • “An agency where you can grow with confidence.”
  • We offer a competitive benefits package that includes health, dental, vision, and short-term disability insurance; 401(k) with company match; and annual profit sharing.

    About the Position

    Client Success Managers serve a critical role at DOM. In this position, you'll work with our internal marketing teams to deliver all the services we offer to your portfolio of clients. Your three primary responsibilities are:

  • Managing the client relationship in all facets,
  • Understanding client goals and working with both sides to develop an appropriate strategy to meet these objectives, and
  • Project management to ensure we meet all deliverables.
  • While your responsibilities will be clear, you will be operating in an environment that can be ambiguous at times, requiring you to make (reasoned) snap decisions to best deliver on our service promise.

    Our clients comment frequently about their appreciation of speaking with a knowledgeable partner that knows their account deeply and can discuss strategy. Having a high-level grasp of marketing strategy and a deep understanding of the work we are performing for clients (e.g. digital advertising management, SEO) is critical. Other team members can and will be brought in to discuss more detailed information that may be beyond your particular expertise.

    In order to best be able to speak to the clients regarding strategy, you also need to have a core understanding of how our services work and our specific approach to them. We will provide ongoing training and support in order to cover any gaps you may have. This training will include hands-on task work as needed during the initial period of your employment. From time to time, you may support accounts with such execution work as overall department needs dictate.

    Who You Are

    You're curious, friendly, articulate, accountable, and unflappable. You can juggle multiple requests with varying degrees of urgency to manage expectations and meet the needs of all stakeholders. You have a minimum of 3 years of experience serving in a client management role, as well as 3+ years working in a marketing capacity. Your experience will include:

  • Managing multiple clients either:
  • In an agency dealing with mid-sized clients, or
  • In-house at a larger company where you deal with multiple departments and answer to multiple individuals
  • Strategic marketing experience, including in search engine optimization, digital advertising, and social media
  • Management of long-term projects involving multiple people and tasks with varying deadlines
  • Experience dealing with multiple industries, especially in B2B verticals strongly preferred
  • Additionally, you have the following:

  • World-class client experience skills
  • Experience serving as the primary marketing point of contact, either in an agency or in dealing with multiple departments in house for a large brand
  • Strong time management, project management, and organization skills
  • Professional marketing experience, digital marketing strongly preferred
  • Excellent written and verbal communication
  • Bachelor's degree in marketing preferred
  • Direct Online Marketing is an Equal Opportunity Employer (EOE).

    Apply for this Position

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    Are you able to work in our Pittsburgh office every Thursday? Please note that this is a requirement for all DOM employees.



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