About the Opportunity
The Business Systems Analyst will contribute to, produce and manage client
deliverables relative to our multi-channel marketing engagements, serving as a
liaison between client staff and internal Epsilon technical delivery teams.
The Business Systems Analyst will work closely with account team leads to
ensure accurate and timely delivery of account deliverables, with a focus on
defining new campaigns, reports and database functionality.
Support and coordinate the marketing, reporting and database processes and
associated tasks such as requirements, functional specifications and other
Support and coordinate System Integration Testing (SIT), User Acceptance
Testing, and associated activities such as test plan, test cases and test
Analyzes complex business problems to be solved with automated systems
Support and coordinate Change Management initiatives
Support and coordinate Issue Management events from identification through
Able to assess a situation, receive input from stakeholders, and select a
course of action
Able to clearly communicate and articulate, both written and verbally,
detailed specifications (e.g., project requirements, requested changes,
and testing results)
Is effective working with local, remote and global team members.
Able to assemble, analyze and evaluate data and be able to make
appropriate and well-reasoned recommendations and decisions to support the
business, its marketing objectives, and internal project teams
Able to create and update specs/documents, and assess completeness of
requirements information received
Able to properly interpret customer marketing needs, and translate into
understandable written requirements
May need to demonstrate a strong technical platitude, and understand both
business and technical language and ideas
Strong project management skills
Solid understanding of Relational Database Management Systems
Strong in SQL and able to navigate a client database solution to support
data analysis and testing
Working knowledge of marketing concepts and end-to-end marketing execution
Experience with, and understanding of, all phases of the SDLC
Proficient in the use of Microsoft Word, Excel, PowerPoint, and MS Project
Relevant experience may include some or all of the following:
Has performed basic BSA tasks within the SDLC process.
Has supported Change Management and Issue Management.
Has experience consulting with external client contacts.
Has experience working in a service organization.
Has contributed to or authored client deliverables.
Has maintained project/account documentation.
Has experience creating and executing test cases.
Has worked with technical staff to design and implement technical
Experience working with scrum teams in an agile environment preferred.
Requires 3+ years of related experience
Candidates must possess a Bachelor's degree, preferably in Information
Technology (IT), Computer Science (CS), or a related discipline, and
at least 3 years of relevant work experience
When you're one of us, you get to run with the best. For decades, we've
been helping marketers from the world's top brands personalize experiences for
millions of people with our cutting-edge technology, solutions and services.
Epsilon's best-in-class identity gives brands a clear, privacy-safe view of
their customers, which they can use across our suite of digital media,
messaging and loyalty solutions. We process 400+ billion consumer actions each
day and hold many patents of proprietary technology, including real-time
modeling languages and consumer privacy advancements. Thanks to the work of
every employee, Epsilon has been consistently recognized as industry-leading
by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe,
Epsilon is a global company with more than 8,000 employees around the world.
Check out a few of these resources to learn more about what makes Epsilon so
Culture: https: // www. epsilon.com/us/about-us/our-culture-epsilon
DE&I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
CSR: https: // www. epsilon.com/us/about-us/corporate-social-responsibility
Life at Epsilon: https: // www. epsilon.com/us/about-us/epic-blog
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the
world, and we believe in rewarding them accordingly. If you work here, expect
competitive pay, comprehensive health coverage, and endless opportunities to
advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to
discriminate against any applicant or employee based on actual or perceived
race, age, sex or gender (including pregnancy), marital status, national
origin, ancestry, citizenship status, mental or physical disability, religion,
creed, color, sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any other
characteristic protected by applicable federal, state or local law. Epsilon
also prohibits harassment of applicants and employees based on any of these
Epsilon will provide accommodations to applicants needing accommodations to
complete the application process.