Ensures that the customer is satisfied with company projects and services.
Works closely with client to oversee day-to-day relationship. Provides
products and service to customers in such a way to ensure 100% client
retention and client reference-ability to aid in the sales effort.
Serves as an escalation point for the client to resolve any issues and is
the communication channel for internal support teams to handle any
concerns with the client.
Quantifies and qualifies client needs and prospects. Cross sells/up sells
opportunities, including identifying, developing and closing business
Ensures that schedules and budgets are met according to contractual
agreements. Works with client to cultivate future projects and qualify new
opportunities. Develops plans to sell strategic products in assigned
territory and assists R&D in the market analysis of potential products.
Consults with other team members, such as project management, product
development, or customer support, to be sure mutual objectives are met.
Submits proposals and makes presentations.
Develops value propositions.
Develops deal terms and completes contract negotiation. Consults with
Product Management to determine pricing and deal terms.
Creates/maintains both vertical and horizontal client contact
relationships, at mid-level management and above. Obtains and maintains
significant client communications.
May prepare account level (bottoms up) forecasting at a detailed level
by product, by participants.
Knowledge and Skill:
Demonstrated consultative selling skills in client meetings (probes,
listens, closes, etc.).
Able to sell cross-company solutions.
Excellent communications skills.
Able to develop strong relationships with internal team members in support
and other business units.
Able to manage a book of accounts that are highly penetrated in our core
Able to present to client at executive level.
Strong communication and negotiation skills.
Able to identify and resolve client issues.
Able to negotiate and manage conflict and manage constructive customer
Requires 2 years of related experience
Works on problems of moderate scope where analysis of situations or data
requires a review of a variety of factors.
Exercises judgment within defined procedures and practices to determine
Builds productive internal/external working relationships.
Normally receives general instructions on routine work, detailed
instructions on new.
Epsilon is a global advertising and marketing technology company positioned at
the center of Publicis Groupe. Epsilon accelerates clients' ability to harness
the power of their first-party data to activate campaigns across channels and
devices, with an unparalleled ability to prove outcomes. The company's
industry-leading technology connects advertisers with consumers to drive
performance while respecting and protecting consumer privacy. Epsilon's
people-based identity graph allows brands, agencies and publishers to reach
real people, not cookies or devices, across the open web. For more
information, visit epsilon.com.
When you're one of us, you get to run with the best. For decades, we've
been helping marketers from the world's top brands personalize experiences for
millions of people with our cutting-edge technology, solutions and services.
Epsilon's best-in-class identity gives brands a clear, privacy-safe view of
their customers, which they can use across our suite of digital media,
messaging and loyalty solutions. We process 400+ billion consumer actions each
day and hold many patents of proprietary technology, including real-time
modeling languages and consumer privacy advancements. Thanks to the work of
every employee, Epsilon has been consistently recognized as industry-leading
by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe,
Epsilon is a global company with more than 8,000 employees around the world.
Check out a few of these resources to learn more about what makes Epsilon so
Our Culture : https: // www. epsilon.com/us/about-us/our-culture-epsilon
Life at Epsilon : https: // www. epsilon.com/us/about-us/epic-blog
DE &I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
CSR : https: // www. epsilon.com/us/about-us/corporate-social-
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the
world, and we believe in rewarding them accordingly. If you work here, expect
competitive pay, comprehensive health coverage, and endless opportunities to
advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to
discriminate against any applicant or employee based on actual or perceived
race, age, sex or gender (including pregnancy), marital status, national
origin, ancestry, citizenship status, mental or physical disability, religion,
creed, color, sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any other
characteristic protected by applicable federal, state or local law. Epsilon
also prohibits harassment of applicants and employees based on any of these
protected categories. Epsilon will provide accommodations to applicants
needing accommodations to complete the application process.