Join Our Company:
Thrive is one of the fastest growing and top digital marketing agencies in the world. We are a full-service agency that handles everything in-house and delivers massive and sustainable growth to our business partners and clients. We think about our work in two words; Relationships and Results.
President Matt Bowman founded Thrive in 2005 and has grown the company to over two-hundred employees in thirty-four different states and ten different countries. We have a deeply-rooted talented team (respectfully referred to as Thrivers) of project managers, web designers, content writers, social media specialists, and search engine optimization specialists. We are a close-knit team that is motivated, smart, disciplined and committed to turning ideas into actions.
We now have a new headquarters located in Arlington, Texas and have an exciting opportunity for an Account Manager to join the team. (and you can live anywhere in the United States or South Africa!)
We are looking for an exceptional Account Manager who will work with a dedicated group of clients and will be responsible for understanding and achieving the client's short-term and long-term goals. The Account Manager is a client-facing, post-sales role and you will serve as the day-to-day point of contact, maintain client satisfaction, grow accounts through upsells, while keeping quality of work high so clients want to renew. The Account Manager will have a proven track record of client retention and be a natural problem- solver and big picture thinker. The Account Manager will be expected to proactively manage anywhere from 30-40 client accounts.
Ability to drive revenue and grow the account: Account Managers need to be constantly assessing the existing and future opportunities for their clients. They should be staying on top of industry trends so they can identify what marketing strategies should be considered and when, so they can make a plan for upselling. They also need to gauge the client's aptitude for risk.
Collaborate with delivery team to ensure the delivery of great work: The Account Manager is responsible for helping to create great results by developing the strategy for their clients and working closely with strategists to oversee the implementation. . They will also present the work or are at least responsible for building up the excitement about the work, while creating an environment and an attitude that will make the client more readily accept the work.
Achieve client's marketing goals: Account Managers lead the client through the discovery phase so that they can set SMART goals. These goals will be reviewed and measured on a monthly, quarterly, and yearly basis so that everyone is clear about what the ultimate goal is.
Ensure profitability and efficiency while utilizing agency resources: A large part of the role is to make sure that the client account remains profitable. This may include that a project is properly scoped, work to prevent scope creep, building and following processes to make projects run more efficiently, and asking the right questions so that the delivery team has all of the important information to prevent multiple rounds of revisions.
Keeping clients happy: The Account Manager needs to keep the client happy with the entire agency, not just with the Account Manager. The Account Manager should be working to heighten the client's trust of the agency and its internal employees. The Account Manager should be capable of having difficult conversations with clients in the event of a lower performing month. Account Managers should own the work of the team and be prepared to work with the client to come to resolutions as needed to ensure a good working relationship.
Serve as the day-to-day contact: The Account Manager is the client's day- to-day point of contact. While the client's questions and plans may touch multiple teams, the Account Manager is responsible for filtering communication from and to the client.
Oversee Creation and Presentation of Implementation Plan: The Account Manager would own the Implementation Plan . The Implementation Plan will act as a roadmap for the client, outlining the initial 6-month account strategy.
Execute data analysis and reporting: The Account Manager is responsible to analyze data across clients and deliver regular updates to clients.
Perform renewals and upsells: The Account Manager is responsible for growing revenue for the agency by ensuring existing clients stay on and by upselling them.
Billable Hours: Be personally responsible for monitoring regularly and reaching your quota of client hours each month with zero carryover hours.
Thrive Project Management: Using the project management tool, assess each client's project task status and progress weekly to keep up to date on open action items. The management system will provide ways to record, track, and delegate current tasks, communicate with the client, and act as a hub for client documents and assets. Implementation of the project management tool will be essential in the overall success of the team.
Thrive Team Collaboration: Ongoing communication with Digital Marketing Team, Web Team, and Thrive management on project development, timelines, and results.
Job Skills Development: Work with the department manager to develop processes to intentionally and regularly develop job related knowledge and skills.
Hiring organization: Thrive Internet Marketing Agency https: // thriveagency.com
Identifier: Thrive Internet Marketing Agency 73746
Employment Type: Full-TimeFULLTIME