Job Description
PREFERRED: Healthcare/Pharmaceutical Digital Marketing experience
REQUIRED: CRM/Digital Marketing
Manage top tier healthcare client to help grow their email marketing
business. Day-to-day management and oversight of client engagements,
including status report generation, weekly meetings/calls, monthly
meetings, communications with account stakeholders, communications with
internal stakeholders, billing, strategy sessions, Quarterly
account/benchmark reviews, and first level escalations
Fully understand the client's business including objectives, roles, and
concerns.
Effectively work with multiple departments throughout project development
and implementation.
Assist Account Director with multichannel campaign results analysis,
optimization and strategic recommendations, best practices
recommendations, client presentations, requirements documenting, training,
and Legal Privacy and ISP compliance discussions.
Continually look for ways to improve account growth through clear
understanding of clients' objectives and goals.
Knowledgeable of all products offered the full integrated communication
resources of the organization with multiple offices.
Provide leadership and mentoring to Associate Account Executives, Account
Executive and Account Managers, as assigned.
Prepares data processing specifications and perform audits.
Coordinates or leads efforts with production team to ensure FDA accuracy
and quality of deliverables and obtains proper sign off.
Coordinates or Directs third party vendor services.
Prepares well-organized, clear and concise communications.
Responsible for Change Requests to notify team of scope changes.
Responsible for Alerting Management of any significance client changes or
barriers that impact budget and/or timelines.
Point of contact for the client; liaison to Epsilon; represent the client
interests; Agency.
Driver of communication with client; expectation setting, ex: budget,
timeline, scope.
Understand financial reporting and process; profit and loss management;
may lead the efforts to create the content of the reports.
Responsible for day-to-day functions of our business, including revenue
processes, accounting, and reporting.
Estimating staffing and scoping for projects, including retainers and
contracts.
Consistently strengthens and adds value to the client relationships.
Leverage knowledge of technology capabilities to provide recommendations
and solutions to clients.
Thorough understanding of competitive landscape and development and
application of leadership in area of expertise.
Thorough understanding of managing multi-channel marketing campaigns;
specifically, direct mail and email campaigns
Required Skills & Experience
At least 4+ years of relevant client experience in multichannel marketing;
specifically, digital/email, direct mail and social media marketing or
other related disciplines.
Healthcare/pharmaceutical digital marketing experience preferred
Strong knowledge of marketing principles and strategies
Demonstrated experience in managing client relationships
Strong understanding of CRM/email and/or digital marketing processes
Demonstrates a clear aptitude for managing projects.
Excellent communication skills, both written and oral.
Knowledge of customer retention process and the ability to analyze
processes.
Self directed with a sense of urgency in solving client issues
Bachelor's Degree highly preferred
Additional Information
When you're one of us, you get to run with the best. For decades, we've
been helping marketers from the world's top brands personalize experiences for
millions of people with our cutting-edge technology, solutions and services.
Epsilon's best-in-class identity gives brands a clear, privacy-safe view of
their customers, which they can use across our suite of digital media,
messaging and loyalty solutions. We process 400+ billion consumer actions each
day and hold many patents of proprietary technology, including real-time
modeling languages and consumer privacy advancements. Thanks to the work of
every employee, Epsilon has been consistently recognized as industry-leading
by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe,
Epsilon is a global company with more than 8,000 employees around the world.
Check out a few of these resources to learn more about what makes Epsilon so
EPIC:
Culture: https: // www. epsilon.com/us/about-us/our-culture-epsilon
DE&I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
CSR: https: // www. epsilon.com/us/about-us/corporate-social-responsibility
Life at Epsilon: https: // www. epsilon.com/us/about-us/epic-blog
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the
world, and we believe in rewarding them accordingly. If you work here, expect
competitive pay, comprehensive health coverage, and endless opportunities to
advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to
discriminate against any applicant or employee based on actual or perceived
race, age, sex or gender (including pregnancy), marital status, national
origin, ancestry, citizenship status, mental or physical disability, religion,
creed, color, sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any other
characteristic protected by applicable federal, state or local law. Epsilon
also prohibits harassment of applicants and employees based on any of these
protected categories.
Epsilon will provide accommodations to applicants needing accommodations to
complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for
employment qualified applicants with criminal histories in a manner consistent
with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and
San Francisco Police Code Sections 4901-4919, commonly referred to as the San
Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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