The Lead Client Associate 1 is a sales position responsible for account
relationship revenue generation within the retail accounts. This includes
account strategy, account penetration, relationship development and
achievement of revenue goals. This sales position is on our Retail team and
includes Big Box and Specialty retailers.
A successful candidate will be responsible to manage an existing book of
accounts and onboard new accounts within the Retail markets. Candidate will be
the main point of contact for assigned accounts working with internal
partners, other lines of business, and clients directly. They will be
responsible for growing revenue on a book of accounts. The responsibilities
focus on identifying, developing, and presenting value-driven, client-centric
marketing solutions that leverage Epsilon's premier data assets across all
activation channels (direct mail, digital, advanced TV, email, etc.) and
Data Enhancement of our third-party data on client files.
Account Revenue generation to achieve assigned revenue quota.
Provide strategic plan for accounts and execute against plan.
Outlines strategic opportunities for the client across all product lines and channels – digital, social, email, and direct mail.
Increase Epsilon Market Share on assigned book of clients.
Responsible for 100% product penetration within accounts
Ensures that schedules and budgets are met according to contractual agreements. Works with client to cultivate future projects and qualify new opportunities. Develops plans to sell strategic products in assigned territory and assists R&D in the market analysis of potential products.
Creates/maintains both vertical and horizontal client contact
relationships, at mid-level management and above. Obtains and maintains
significant client communications.
Works closely with client to oversee day-to-day relationship. Provides products and service to customers in such a way to ensure 100% client retention and client reference-ability to aid in the sales effort.
Ensures customer satisfaction with Epsilon solutions.
Manages day-to-day dialogue with client contacts.
Able to maintain C-Suite relationships.
Primary contact within client company at most organizational levels
Develops deal terms and completes contract negotiation.
Consult with Product Management and Data Strategy Teams
Able to negotiate contract renewals and pricing agreements.
Initiates pricing incentive recommendations internally and externally to meet annual Epsilon objectives.
Collaborate in Epsilon Cross Sell initiatives with Epsilon Tech and DMS
teams, secure data revenue.
Collaborate with Publicis agency for optimal data strategy and revenue.
Accurate and timely forecasting in the Salesforce system.
Serve as internal liaison to other functional groups.
Conducts face-to-face and phone client meetings on an on-going basis as
Travels as appropriate to client size (may be up to 50%).
Provides follow-up to all meetings within 48 hours.
Reviews and prioritizes deliverables from each meeting.
Manages the process for client orders.
Project manages client orders to completion.
Utilization of Internal Epsilon Systems:
Order Management System
CRM - Client contact and communication system
Demonstrates solutions-oriented consultative sales approach to growing
their book of business.
Insures timely and accurate invoicing.
Provides first-level sales management to insure minimum achievement of
100% of quota.
Leads sales presentations on key accounts at all levels including Director
level, superior communication, and negotiation skills.
Mentors' junior associates on the Retail sales team and participate as
needed in the Data Mentor Program
Knowledge, Skills and Qualifications :
Bachelor's degree or university equivalent in Marketing, Sales, or
business with 5-7 years' experience in client facing sales role and/or
direct marketing in a multi-channel environment.
Strong communication skills including collaborating, negotiating,
persuading, public speaking, and listening.
Experience in applying analytic solutions to maximize return. Must be
analytical and have critical thinking skills.
Ability to leverage internal resources and tools appropriately.
Ability to juggle conflicting client and internal priorities in a deadline
oriented, technical selling environment.
Solid background and usage of Salesforce C
Excellent Word, Excel, and PowerPoint skills
Epsilon is a global advertising and marketing technology company positioned at
the center of Publicis Groupe. Epsilon accelerates clients' ability to harness
the power of their first-party data to activate campaigns across channels and
devices, with an unparalleled ability to prove outcomes. The company's
industry-leading technology connects advertisers with consumers to drive
performance while respecting and protecting consumer privacy. Epsilon's
people-based identity graph allows brands, agencies and publishers to reach
real people, not cookies or devices, across the open web. For more
information, visit epsilon.com.
When you're one of us, you get to run with the best. For decades, we've
been helping marketers from the world's top brands personalize experiences for
millions of people with our cutting-edge technology, solutions and services.
Epsilon's best-in-class identity gives brands a clear, privacy-safe view of
their customers, which they can use across our suite of digital media,
messaging and loyalty solutions. We process 400+ billion consumer actions each
day and hold many patents of proprietary technology, including real-time
modeling languages and consumer privacy advancements. Thanks to the work of
every employee, Epsilon has been consistently recognized as industry-leading
by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe,
Epsilon is a global company with more than 8,000 employees around the world.
Check out a few of these resources to learn more about what makes Epsilon so
Our Culture : https: // www. epsilon.com/us/about-us/our-culture-epsilon
Life at Epsilon : https: // www. epsilon.com/us/about-us/epic-blog
DE &I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
CSR : https: // www. epsilon.com/us/about-us/corporate-social-
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the
world, and we believe in rewarding them accordingly. If you work here, expect
competitive pay, comprehensive health coverage, and endless opportunities to
advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to
discriminate against any applicant or employee based on actual or perceived
race, age, sex or gender (including pregnancy), marital status, national
origin, ancestry, citizenship status, mental or physical disability, religion,
creed, color, sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any other
characteristic protected by applicable federal, state or local law. Epsilon
also prohibits harassment of applicants and employees based on any of these
protected categories. Epsilon will provide accommodations to applicants
needing accommodations to complete the application process.