Directive Consulting is the performance marketing agency for SaaS companies. We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs. We offer Paid Media, SEO, Performance Creative and Design, Video, Revenue Operations, and Strategy services to our clients by creating comprehensive digital marketing strategies that allow our clients to hit their SQL targets, every time.
We've experienced hyper-growth over the last year and have remained true to our culture of, the best idea wins. We're future-focused and are looking for others with a growth mindset to join our evolving teams!
About The Role:
The Account Director develops and drives ongoing strategy for Integrated Accounts (accounts with multiple service lines, including but not limited to SEO and Paid Media). This role reports to the SVP of Enterprise Engagements and is a crucial part of the client operations team. This role is ultimately responsible for guiding clients through their tenure with Directive by managing the execution team on the account while integrating the breadth of Directive's services throughout the engagement. In this role, you are expected to maintain a high level of transparency and communication with our clients and fellow team members while maintaining client expectations and goals. In this role, you can expect to lean on your expert time management, client relations, and process management. You will be working with some of the largest brands in the world delivering high-quality and effective marketing that can and will change your career.Roles & Responsibilities:
What You Offer:
Successfully manage the internal execution of your team on shared clients Champion the strategy that will transform our client's success Lead weekly calls with clients and execution team to drive alignment and forward momentum Drive success by creating deadlines and expectations both internally and with clients Travel to clients to host and attend key moments like QBRs, kickoffs, and more Maintain client expectations and timelines for our deliverables by being in constant communication Own the final deliverables that we provide, being the ultimate QA for everything the client sees Help team members build rapport with their client equivalents Collaborate and communicate daily with Directors and Associates Directors that own the product lines Audit single-service accounts in hopes of delivering a compelling integrated strategy
2+ years experience in SEO or Paid Media in both delivering work and communicating success (Preferably in an agency environment) Customer service or sales experience with strong verbal and written communication skills Equal parts competitive and curious; you're a true problem solver Proven ability to create rapport with all personality types A keen understanding of client relationships, and how you can improve a relationship Obsessed with organization and the ability to balance multiple priorities with varying levels of complexity Comfort with traveling and hosting teams (internal and external) for both official business and lunch/dinner/events Understands how to speak to everyone from an intern to a CMO and what makes each person in an org chart tick
What we offer:
- Fully remote work environment
- Transparency and Humanity: No employee at Directive makes less than a living wage
- Premium Medical, Dental, Illness/Disability, Life Insurance plans
- Unlimited Paid Time Off and your Birthday as a Day-Off!
- Office closed between December 24 and January 1 for our annual rest & reflect week
- Company provided laptop (MacBook or Windows) + ergo/home office budget
- Paid parental leave
- On-Demand and facilitator lead learning, training and development
- Company social and team-building events (virtual & in-person)
Work Environment Requirements
For global locations, you must have established and current work authorization and permanently reside in that country.
This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to firstname.lastname@example.org.
Directive does exceptional performance marketing for software brands that share our values. We redefine the global standard for how marketers work, live, and grow. Our goal is to empower and focus so much on our people that our clients consequently get better results.
At Directive, one of our core values is to put people first. We want to stick to our values and commit to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.