Account Director, Client Services

Job Description

The Work You'll Do

You will be responsible for leading a team, collaborating in the cultivation and execution of marketing strategy engagements and solutions that create business value for clients and generate growth for Epsilon. You will provide strategic direction and oversight for a variety of client deliverables, supporting leadership as a trusted strategic advisor. You will also ensure strong client relations, exemplary account management, effective project management and flawless campaign execution. You will be accountable for maintaining and maximizing client revenue in an ROI-focused environment, ultimately supporting our growth of market share.

You will support senior leadership as a trusted agency advisor for the Client. You will also work closely with other teams within Epsilon such as accounting/finance, print shop, development, creative, analytics to collaborate in building and executing marketing strategies and campaigns.

Responsibilities

Manage an Account Team to ensure flawless campaign execution

Develop/enhance internal processes for max efficiency

Regularly host/lead client meetings with support from junior staff

An ability to react quickly to market conditions and urgent client requests

Act as solution-oriented change agent that asks questions, seeks to understand and strives to help us improve

An ability to understand/interpret analytics & reporting

Strong financial skills to manage client budget & internal revenue forecasts

Develop an in-depth knowledge of the OEM's financial and customer landscape, current programs

Develop an in-depth knowledge of Epsilon products/offerings

Create/lead strategies for new campaign executions (alongside analytics, strategic consultants, and SME's) using segmentation, targeting, channels, offers, messaging, testing, and measurement with a focus on maintaining customer loyalty & growing service retention.

Advise on how to drive client results through data-driven insights and program design, based on an understanding of marketing channels and how they interact

Create high quality, polished documents and deliverables using PowerPoint and other applications as needed and share deliverables and knowledge with clients

Support client growth by identifying opportunities and associated business requirements for new data-driven strategies, programs, products, and technology.

Participate in key client presentations and alongside the Senior Account director, assist in overseeing new client onboarding and performance review/planning sessions

Qualifications

Strong conceptual thinking

Excellent communication skills, must communicate across internal teams and with clients

Strong understanding of the creative development process, including accurate intake of client direction and clear translation for internal teams

Extremely organized with an ability to juggle multiple campaigns/deliverables at once

Solid understanding of digital marketing, direct marketing & CRM

Able to build long-term relationships, identify new opportunities, consult client about Epsilon solutions that lead to revenue growth

Good strategic thinker

Self-Motivated, problem solver, willingness to step in and assist junior staff when workloads are full

Financial skillset to the extent of managing a budget, reviewing/managing internal financials, etc.

Strong management experience required, experience in managing a large team

Required 7+ years of experience, combination of employee management, agency/marketing, client relations/services, and project management experience.

Preferred 2+ years Automotive Experience

Additional Information

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Culture: https: // www. epsilon.com/us/about-us/our-culture-epsilon

DE&I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion

CSR: https: // www. epsilon.com/us/about-us/corporate-social-responsibility

Life at Epsilon: https: // www. epsilon.com/us/about-us/epic-blog

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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